This Violation and Account Breach Policy (“Policy”) outlines the procedures and actions that Phostine Ecommerce Limited, owner and operator of Naija Commerce, will take in the event of any breach of its Terms of Use, Privacy Policy, or other related policies. This Policy aims to protect the integrity of the platform, ensure compliance with applicable laws and regulations, and safeguard users’ interests. By using Phostine Ecommerce Limited’s website and mobile application (collectively, the “Platform”), you agree to abide by this Policy. Failure to do so may result in the actions outlined below.

1. Scope of the Policy

1.1 This Policy applies to all users of the Naija Commerce platform, including registered members, sellers, and buyers.

1.2 Phostine Ecommerce Limited reserves the right to take disciplinary actions against any user found in violation of this Policy, the Terms of Use, Privacy Policy, or any other policies governing the use of the platform.

2. Definition of Breach

2.1 A breach occurs when a user violates any of the following:

• The Terms of Use or any other agreements or policies.
• The Privacy Policy or Data Protection guidelines as set forth by the Nigeria Data Protection Commission (NDPC).
• Engages in fraudulent or illegal activities, such as money laundering, identity theft, or any form of manipulation of the platform’s systems.
• Provides false or misleading information that cannot be authenticated by Phostine Ecommerce Limited.
• Acts in a manner that could cause harm or legal liability to other users or Phostine Ecommerce Limited.

2.2 Breaches can range from minor violations (e.g., misuse of the platform) to major violations (e.g., criminal activities, fraud).

3. Actions Taken in Response to Breach

3.1 Investigation: Upon identification or suspicion of a breach, Phostine Ecommerce Limited will conduct an internal investigation to gather all necessary information before taking action.

3.2 Notification: If a breach is confirmed, the user will be notified through the registered email address with details of the violation and the actions to be taken.

3.3 Disciplinary Actions: Depending on the severity of the breach, Phostine Ecommerce Limited may take one or more of the following actions:

• Warning: Issuing a formal warning regarding the breach and advising on corrective actions.
• Restriction of Account Activities: Temporarily restricting the user’s ability to make purchases, sell products, or perform certain activities on the platform.
• Suspension of Account: Temporarily suspending the user’s account to prevent further violations or investigations.
• Termination of Account: Permanently terminating the user’s account and barring access to the platform.
• Legal Action: Taking legal action, including but not limited to reporting to law enforcement agencies or initiating criminal or civil proceedings.

3.4 Reinstatement of Account: Suspended accounts may be reinstated at the discretion of Phostine Ecommerce Limited if the user provides satisfactory evidence or assurance that the violation will not recur. Requests for reinstatement must be submitted via email to support@naijacommerce.com.

3.5 Prohibition on Re-registration: Users whose accounts have been terminated or permanently suspended are prohibited from re-registering or using the Naija Commerce platform in any manner without the express written consent of Phostine Ecommerce Limited.

4. Types of Breaches and Specific Consequences

4.1 Minor Violations: Include but are not limited to misuse of the platform, spamming, or providing false information. Actions may include warnings or temporary restrictions.

4.2 Major Violations: Include but are not limited to fraudulent activities, attempts to gain unauthorized access, or endangering other users. Actions may include account suspension, termination, and legal action.

4.3 Criminal Activities: Any activity considered illegal under the laws of the Federal Republic of Nigeria, such as identity theft, hacking, or financial fraud, will be reported to law enforcement authorities.

5. Right to Recover Damages

5.1 In addition to other remedies, Phostine Ecommerce Limited reserves the right to recover any financial losses, damages, or costs incurred as a result of the breach. This may include legal fees and any outstanding amounts owed to the company.

5.2 Phostine Ecommerce Limited may seek compensation through legal proceedings or other recovery methods permitted by applicable laws and regulations.

6. Reporting a Breach

6.1 Users who become aware of any breach or suspicious activity should report it immediately to Phostine Ecommerce Limited by emailing support@naijacommerce.com or contacting the customer support team through the platform’s designated channels.

6.2 All reports will be treated confidentially, and Phostine Ecommerce Limited will investigate the reported breach promptly.

7. Compliance with Regulatory Bodies

7.1 Phostine Ecommerce Limited complies with the regulations of the Nigeria Data Protection Commission (NDPC) and other relevant authorities regarding data protection and privacy.

7.2 Any breach related to data privacy or protection will be reported to the NDPC as required by the Nigeria Data Protection Regulation (NDPR) and applicable laws.

8. Modification of the Policy

8.1 Phostine Ecommerce Limited reserves the right to modify or update this Policy at any time without prior notice. Changes will be effective immediately upon posting on the platform.

8.2 Users are encouraged to review this Policy periodically to stay informed of any updates or changes. Continued use of the platform following any modifications constitutes acceptance of the revised Policy.

9. Contact Information

For any inquiries, concerns, or reports regarding this Policy or to appeal an action taken against your account, please contact:

Phostine Ecommerce Limited
Email: support@naijacommerce.com
Phone: +2348069041019, +2347016164140